Refund policy

Return and Refund Policy

Returns

Due to the hygienic nature of dental care products, we have strict guidelines in place:

• Eligibility: Only unopened, unused, and sealed items in their original packaging are eligible for return.

• Return Period: Returns must be initiated within 14 days of delivery.

• Non-Returnable Items:

  • Opened or used items

  • Perishable items (e.g., toothpaste, mouthwash)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged upon arrival. Contact us within 3 days of receiving your order to arrange an exchange.

Return Shipping

• Customers are responsible for return shipping costs unless the product was defective or we sent the wrong item.